Shipping

We ship worldwide to most countries. We use all the major shipping couriers depending on cost, country, and estimated time of shipping. For single, light items we use €4,99 flat rate shipping worldwide, for bulkier and heavier items we use €10,99 flat rate shipping worldwide.

Please allow 2-4 business days for your order to be processed (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We are not responsible for shipping delays outside of our control. 

Cloud Doodles is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs.

Lost / Stolen / Damaged parcels

If you haven’t received your order within 20 working days of receiving your shipping confirmation email , please contact us at info@clouddoodles.com with your name and order number, and we will look into it for you.

We cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.

We cannot be held responsible for lost or stolen parcels. Once your parcel leaves our hands, it is the responsibility of the carrier to deliver your parcel. By purchasing you adhere to these conditions.

Questions?

For any questions or concerns, please email us at info@clouddoodles.com. We will be in touch with you within 1-2 business days!